Transfer FAQ
Airport transfer questions, answered clearly
Find practical answers about booking, pickup, flight changes, vehicles, return journeys, child seats, tailor-made requests and booking support.
Choose the pickup and destination, enter the exact journey date and time, add the passenger count and compare the available vehicles. The selected route, vehicle and current price are checked again before confirmation.
The agreed pickup location and any pickup notes are kept with the booking. For airport journeys, use the booking details and contact information provided for the transfer so the meeting point can be confirmed clearly.
If your arrival time changes, contact the transfer team as soon as possible and include your booking reference and flight details. The available response depends on the confirmed journey, vehicle schedule and operating conditions.
Yes. Select Return when searching and enter the exact return date and pickup time. Both directions remain connected to the same booking flow when return pricing is available for the selected route.
Choose a vehicle that fits the number of passengers and luggage for the journey. The Fleet page shows the available vehicle types and the search results only present options configured for the selected route and capacity.
If a child seat or another special requirement is needed, include it when arranging the journey or contact the transfer team before travel. Availability depends on the selected vehicle and confirmed transfer arrangements.
Yes. Use the Tailor-Made page when the route, extra stops, vehicle preference or journey requirements are outside the standard transfer search. A tailor-made submission is a quote request and does not confirm a booking by itself.
Use the Contact page and include the booking reference and requested change. Changes and cancellations depend on the current booking status, availability and the operating terms shown for the service.